租約條款

以下租約條款適用於租借用戶（以下簡稱“用戶”）和提供租借服務的www.songwifi.com.hk網站（以下簡稱“網站”）。此租約條款為用戶和WebVivo Limited（“本公司”）之間的合同，並涵蓋所有本網站所提供的租借服務。
在你點擊 “立即租用提交” 按鈕前，請仔細閱讀以下條款。再透過點擊 “我已閱讀並同意租約條款” 方格來確定你已同意租約條款內的一切細節。如果您不同意本租約條款的內容，請不要點擊此方格或繼續預訂。本公司有權在任何時候修改本租約條款，而任何修改將適用於該修訂生效之日期後的任何租借服務。

一、個人資料保護指引
在“個人資料（私隱）條例”下，本公司將遵守條例的责任及要求，並適當處理及管理申請人之個人資料，以使就旗下的上網設備服務進行銷售、推廣、提供、登記、收款及管理，而不得使用於上述目的以外之其他用途。

二、租用上網裝置資格
我們建議租借上網裝置為18歲或以上的人士，並且可以遵行租約條款內的條款，條件，義務，誓詞，陳述和保證遵守本租約條款所列出的其他條款。

三、申請和合同成立
A.申請人填妥本公司所定申請書後，直接（或透過本公司指定代理人）向本公司提出申請（以網路申請者，則線上申請資料送出後，以寄發自動回覆之電子郵件方式代替）。租借之上網設備，其線路及服務供應商由本公司指定（產品已預先設定），本公司於設備借出前指定之，不可更改。
B. 申請人依照本公司規定之手續完成申請，經本公司或本公司指定代理人同意該申請及支付全數應付金額確認訂單後，合約始成立。
C. 如合約內有收取按金或要求提出信用卡擔保之情況。原繳按金於所有通信設備歸還及租金相抵計算後退還給申請人。
D. 本公司如因庫存量不足或其他事項而無法依照合約内容提供服務，本公司應將所有已收取之租金及按金全數歸還給申請人，但不會作出額外賠償。

四、無線上網裝置之交收
A. 用戶必須在申請表上填寫的交收方法。如本公司不能依照要求交收，必須聯絡申請人再作安排，一切額外交收費用將由本公司承擔。
B. 如果用戶沒有提供指定的交付方法，又未能聯絡者，本公司將設定取貨地點為本公司指定的辦公地址 (九龍觀塘偉業街221號美息工業大廈E座1樓 E室)
C. 在用戶返回香港後，用戶應依照申請書上填寫的方法及限期內將無缐上網裝置歸還本公司。

五、租借期
A. 租借費用是從出發日起計算到回程日結束。租借使用期原則上以30日為上限。如申請人需要租借逾30日，須另行洽談商定。
B. 如果租借期間（即旅遊期間），公司網絡設備遇到任何問題或因任何原因而無法使用，用戶應立即撥打服務熱線或以電郵通知本公司。如果用戶未能在旅遊期間通知本公司，本公司有權不作任何費用調整。

C.(機場24小時櫃檯)租借費用是從取機日日起計算到還機日結束。

六、取消政策
如用戶想取消租借合約，除立即通知本公司辦理取消，亦需要支付下列退租手續費

取消預訂	取消費用
出發日期當日或前一天	客戶將被收取100％的租借費用；按金將全額退
出發日期前七天或以內	客戶將被收取 50％的租借費用；按金將全額退
出發日期前八天或以上	客戶將被收取 30％的租借費用；按金將全額退

七、無線上網數據服務之使用限制
A. 無線互聯網數據服務，可按照本公司提供的國家或地區內使用互聯網數據服務。
B. 使用無線互聯網數據服務並無法、也不容許進行線上遊戲，媒體串流直播，電影下載和語音電話（除通過WiFi網絡的VoIP語音通話除外）。如果用戶使用由本公司提供的上網裝置，使用語音通話而產生任何費用，用戶須承擔所有費用，責任及100%行政罰款賠償給本公司。
C. 受到不同國家電訊服務商之公平使用條例限制，當達到公平使用時，連接速度會由當地運營商節流（即減慢）。在這情況下所產生的連接問題，本公司概不退還任何租金費用。過度使用的例子，包括長時間觀看線上視頻，多個用戶長時間連接及下載大量文件。

八、裝置的擁有權
透過使用這項服務，您已經同意並承認你所租用的上網裝置僅用於旅遊目的，您不會獲得其他任何權利。本公司將保留所有設備的擁有權，包括用戶指南和配件。

九、免責
A. 智能手機和其他通信設備在外國使用數據服務，可能導致會被收取漫遊網絡費用。所以在使用本公司的無線上網裝之前，請務必關閉（停止）您所使用的手機漫遊服務（數據漫遊），並開啟手機的Wi-Fi功能來連接互聯網。無論申請人（使用者）係出於善意或惡意，萬一未關閉漫遊功能以致貴用戶之設備直接連結3G網路，貴用戶所使用之電信公司將收取海外漫遊費用。於此際，本公司概不負責，尚請注意。
B. 上網設備於使用上有障礙之情形，申請人若於使用期間內未與本公司洽詢者，本公司概不負責，申請人仍應支付使用費。
C. 如用戶提出錯誤的申請而未能在適當的國家使用流動上網裝置，本公司將概不負任何責任，用戶仍須支付的租借費。
D. 如果用戶遭到意外事故或由於上網裝置的使用造成的損傷，或其他任何原因，本公司將概不會對用戶負任何責任。
E. 如使用本公司的裝置，但是由於智能手機出現錯誤而未能連接互聯網，本公司概不負責。
F. 如果用戶使用不當，不小心使用或錯位導致短路或火災，造成任何傷亡和損失，本公司將概不負任何責任和費用。

十、上網裝置之管理、遺失、損毀及偷竊
A. 用戶應遵照本公司指定之使用方法，以善良管理人之心及責任，使用、管理本公司之上網設備。
B. 用戶遇有上網裝置遺失、損毀或遭偷竊之情事時，應立即通知本公司。此外，遇有通信設備遺失、毀損或遭偷竊之情事，於向本公司通報之前，遭人非法使用之上網及通信費用均應由用戶支付。

通信設備賠償金額 (港元)
• Pocket WiFi 流動上網裝置 $1000
• 外置旅行充電器 $150
• USB 數據線 $30
• 充電器 or 汽車充電器 $150 每個
• 保護套 $50
• 無線路由器 $200

延遲歸還
（回程第二日開始計算費用）每延誤一天是按正價日租 + $20 行政費支付延期費用。
以上罰款須有機會變更而不作另行通知。
當流動上網裝置遺失，損壞，被盜竊和延遲歸還的情況下，公司有權從按金中扣除款項作為賠償之用。

十一、禁止事項
A. 用戶不得安裝其他機械或配件在流動上網裝置上，並不得分解，破壞，更改本公司裝置的設定，這將導致裝置故障或出現其他變化。
B. 用戶不得從事上網裝置轉租，轉讓和抵押給第三者而導致本公司出現損害。
C. 用戶不得使用本公司的流動上網裝置進行任何違規或非法活動。

十二、雜項
本公司保留終止租借服務權利，本公司有權決定何時修改本租約條款。期滿或終止本租約條款將不會影響你任何租約條款。

取消及退款政策

如用戶想取消租借合約，除立即通知本公司辦理取消外，亦需要支付下列退租手續費。如在出發日期前一天取消預訂，客戶將被收取100％的租借費用，而按金將全額退還 (如適用)。如指定出發日期前七天或以內取消，用戶將被收取50％的租借費用，而按金將全額退還(如適用)。如在出發日期前八天或以上取消預訂，客戶將被收取30％的租借費用，而按金將全額退還(如適用)。

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Privacy policy

We are strongly committed to protecting your privacy. We value the trust that you place in us by providing to us your personal data and we are committed to taking all reasonable precautions to protect your personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations in Hong Kong, as amended from time to time. We regularly review this Privacy Policy and may revise it from time to time by updating this page. By continuing to use our services after any amendments being made to this Privacy Policy (if any), you are agreeing to the revised Privacy Policy. Please read on for more details on our policies and practices in relation to personal data.

Your consent: By using our services and website, you are consenting to our collecting, using and disclosing your personal data in accordance with this Privacy Policy. When we collect your personal data, we will provide you with a “personal information collection statement” on or before the collection. If you do not agree to such collection, use and disclosure, please do not use our services or website or otherwise provide us with your personal data.We will only collect, use or disclose your personal data where it is fair and lawful to do so. In most cases, we will ask for your consent explicitly; however, in some cases, we may infer consent from your actions and behaviour. You are not obliged to provide such consent, but without such consent, our services to you may be limited.
Collection of your Personal Data: We may collect your personal data online through our website (www.songwifi.com.hk) or via other means (including our physical stores, direct marketing or application for use of our services) and use of such personal data will help us add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and a personalized one.

Provision of personal data online
When you register or place an order with us or receive various features or services that we offer online through our website or participate in other online or social media activities, we may collect personal data such as your name, contact details and payment/credit card information, or any other personal data you voluntarily provide to us, as the case maybe.

In both cases, we will only collect personal data which we believe to be necessary to fulfill the Purposes (defined hereinbelow). The provision of such personal data is voluntary. However, we may not be able to fulfill the Purposes (defined hereinbelow) and provide services to you if such personal data have not been provided. We may contact you to verify the accuracy of the personal data provided by you and will not retain your personal data longer than necessary to fulfill the Purposes (defined hereinbelow).

Purpose of collection: We use the personal data collected from you for the following purposes (“Purposes”):
assessing, verifying and administering your data (including processing your membership registration/application and allowing you to participate in our marketing, promotional and corporate activities);
fulfilling your orders for products and services you may make with us (including maintaining your shopping cart on our website, order processing and payment clearing);
handling and responding to your inquiries, suggestions or complaints;
direct marketing (please refer to paragraph 6 below for more details);
conducting analysis to help us better understand you and to improve our services and products; and
any other purposes directly related to the above.
Transfer of personal data: We may disclose or transfer your personal data to our related companies (including our holding companies and/or affiliated companies) or any third party service providers, whether within or outside Hong Kong, as necessary on a need-to-know basis to fulfill any of the Purposes. We may also disclose or transfer your personal data to any other party when we believe such disclosure or transfer is mandatory for legal reasons or where it is necessary to protect our interests (as permitted by law).We will not disclose or transfer your personal data as stated above unless we have obtained your prior express consent. You may indicate your preference where appropriate or request us to change your preference (without any fees), at any time by contacting our Customer Service Representative in accordance with paragraph 12 hereinbelow. We will comply with all applicable data protection laws and regulations in Hong Kong, as amended from time to time, to safeguard the personal data we disclose or transfer.
Retention of personal data: We will retain your personal data for as long as it is necessary to fulfill the Purposes for which the personal data is to be used and erase any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.
Direct marketing: We intend to use your personal data for marketing activities (“Marketing Activities”) from time to time, including (i) marketing our products and services, activities, contests, promotional offers (benefits and privileges), special events and any other information which we think may be of relevance, or sending out free product samples; and (ii) marketing products and services, activities, contests, promotional offers (benefits and privileges) and special events of our vendors, business partners or third party service providers; and (iii) conducting researches and evaluation.Such Marketing Activities may be provided to you in various methods in accordance with the personal data you provide to us, including advertisement, postal mail, telephone call, email, text or messages on your wireless or mobile device.We will not use your personal data for Marketing Activities unless we obtain your prior express consent. You may partially or entirely opt-out of receiving information in relation to Marketing Activities by indicating your preference where appropriate or request us to change your preference (without any fees), at any time by contacting our Customer Service Representative in accordance with paragraph 12 hereinbelow.
Protection of Information: To protect your personal data while you are using our website, we use sophisticated encryption technology and secured servers to keep your personal data safe. All your ordering information is protected during transmission by using the Secure Sockets Layer, which encrypts the information that you input so that it cannot be read in transit. Other security measures include restricting access to personal data to employees who have a need to use the data and who have been trained to handle such data properly and observe confidentiality. No unauthorized access will be allowed.
Cookies: We use cookies to automatically collect information about you when you visit our website (such as the type of the internet browser and operating system you are using and the domain name of your internet service provider). Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies identify your computer to us and allow us to personalize your shopping experience and recognize you when you return. Information collected from these cookies may be used for the Purposes set out in paragraph 3 hereinabove.Most browsers automatically accept cookies. You may choose to disable cookies on your computer by changing your browser’s settings. If you disable cookies, you may not be able to use all features and services offered on our website.
Websites of third parties: This Privacy Policy only applies to us and our website, but not to any other third parties (including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties’ websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.
Rights of access and update of personal data: You may check whether we hold any of your personal data and, if so, you may also request access, verify, update or correct, or request a copy of your personal data held by us by contacting our Customer Service Representative in accordance with paragraph 12 hereinbelow. We will verify your identity before handling your request and a reasonable fee may be charged for complying with such request. We endeavour to respond to you within a reasonable time.
Changes to our Privacy Policy: We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (www.songwifi.com.hk). We encourage you to visit frequently to stay informed of our most updated version.